Return and Refund Policy
Welcome to our Return and Refund Policy section. We value your satisfaction and want to ensure that your shopping experience with us is a positive one. Please read the following guidelines carefully to understand our policies regarding refunds and returns.

Returns

1. Eligibility for Returns:

• We accept returns for products that meet the following conditions:
• Damaged or defective upon receipt.
• Incorrect item received.
• Incomplete order (missing items).

2. Return Process

• To initiate a return, please WhatsApp us or fill in the enquiry form with your order number, details about the issue, and photos if applicable.
• Our customer support team will guide you through the return process.
• Return must be done within 7 calendar days following delivery date.
• Once we receive the returned item and confirm the issue, we will either send you a replacement or issue a refund, as per your preference.

Refunds

1. Eligibility for Refunds: We offer refunds on products that meet the criteria outlined below. To be eligible for a refund, the product must:

• Be returned within 7 calendar days following the delivery date.
• Be in its original condition, including all packaging, tags, and accessories.
• Not be a final sale or non-returnable item (e.g., personalized or customized items).

2. Refund Process:

• To initiate a refund, please WhatsApp or fill in the enquiry formwith your order number and reason for the return.
• Once your request is approved, you will receive instructions on how to return the item.
• After we receive the returned item and verify its condition, we will process the refund.
• The refund will be issued using the original payment method.

Exchanges

1. Exchanges: We currently do not offer direct exchanges, but we are open to customer request due to special case and subject to approval.

Non-Refundable Items
The following items are non-refundable:

• Final sale items.
• Personalized or customized items.
• Items that have been used, worn, or altered.
• Items with missing tags or original packaging.

Additional Information

• Shipping fees are non-refundable, except in cases where the return is due to an error on our part.
• If you received free shipping due to a promotion or offer, the actual shipping cost will be deducted from the refund amount.
• Please ensure that you provide accurate contact and shipping information to facilitate a smooth return or refund process.
• We reserve the right to make changes to our Refunds and Return Policy at any time. Any such changes will be updated on this page.

If you have any questions or concerns about our refunds and return policy, please feel free to contact us here. We are here to assist you and make your shopping experience enjoyable.